Terms and Conditions

A. Contract

A booking is accepted and becomes definite from the date Tangol has received the Customer’s initial deposit. It is at this point that a binding contract between Tangol and the Customer comes into existence. By submitting deposit and personal information, Customers agree to our Terms and Conditions. The contract is between Tangol and the Customer, being all persons named on the booking form. The person signing the booking form, warrants that he/she has full authority on behalf of all the persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions.

B. Payment

To secure a booking with Tangol, theCustomer must deposit 50% of the total amount due. The balance of all monies due must be paid to Tangol no later than 30 days before departure. In case of non-payment of the balance by the due date Tangol will treat the booking as cancelled by the Customer. In the case of bookings made within 30 days of the departure date, full payment of the balance is due immediately. Payment can either be made by transferring the total amount of the invoice to one of our accounts or by credit card. All wiring and transfer costs or credit card overcharges should be assumed by The Customer.

C. Changes & cancelation by the Customer

Any changes to the original booking must be confirmed by the person signing the booking form. Any costs or charges, which we incur or which are incurred or levied by our suppliers as a result of the amendment, will be charged to the Customer. Although every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

The Customer may cancel the booking at any time provided that the cancelation is communicated to Tangol in writing. cancelation charges will be applied as shown below calculated from the day written notification is received by Tangol. In addition to the charges shown below airlines may impose 100% cancelation charges.

Period before departure written notification is received

cancelation fee as a percentage of the holiday price

30 days or more

10%

29-21 days

30%

20-15 days

60%

14-9 days

75%

8 days or less

100%

In case of partial cancelation, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements).

D. Changes and cancelation by Tangol

Although Tangol will make its best efforts to operate all tours as advertised, by accepting this contract the Customer accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Tangol reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change is known to us, the Customer will be told at the time of the booking. If a major change becomes necessary after booking Tangol will inform the Customers as soon as reasonably possible. When a major change is made the Customer will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund. Provided that the major change is not because of force majeure. Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancelation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Tangol. Tangol is not liable for any charges in the event of a change -beyond their control- to the departure time or date of a tour, flight or other form of transport.

E. Passport, Visa and Vaccinations

It is the responsibility of the Customer to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Tangol.

F. Illness or disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit.

G. Travel Insurance

Tangol does not include such service. Prices published at www.tangol.com do not include Travel Insurance. However, Tangol can issue it or recommend purchasing it through a reputable Insurance Company.

H. Complaints

If the Customer has a complaint about any of the tour arrangements he/she must bring it to the attention of the tour leader or other representative of Tangol at the time so that they may make their best efforts to rectify the situation. It is only by making Tangol aware of any problems, that there will be the opportunity to put things right. Failure to complain on the spot will result in the Customer’s ability to claim compensation from Tangol being extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to Tangol within 30 days of the completion of the holiday.

I. Flight Bookings

Tangol will make its best efforts to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it does not guarantee the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred. The flight times given by Tangol are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Customer must check the tickets very carefully immediately upon receipt of the latest timings. Tangol will endeavor to inform the Customer as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the holiday arrangements and will therefore not be entitled to cancel without paying the normal charges as a result. Tangol can not be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.

J. Football Games, Shows and Other Events

Tangol cannot be held responsible for any type of cancelations or reschedules, due to any cause such as weather conditions, technical problems, security reasons, personal decisions of the event organizer, or any other reason not reliable to Tangol.

For cases when the cancelation of the event is done when the service is already being provided, Tangol services will be considered as fully provided, therefore not leading to any type of refund, except for the admission ticket, that the customer will have to keep in order to reuse it according to the organizer policies. If the customer is willing to get transfers and tour guide services again for the rescheduled date, he will have to fully pay again for these services.

For cases when the cancelation/rescheduling of the event is done before the service is provided, if the customer cannot or does not want to attend the event at the new date, the refund policies will be according to the refund policies determined by the event organizer.

K. Our responsibility

Tangol accepts responsibility for ensuring that the holiday which the Customer books with them is supplied as described in the final version of the travel program the Customer will receive upon arrival and the services reach a reasonable standard. Tangol acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.

L. Website Terms and Conditions

The works of authorship contained in this Website, including design, text and images, are owned, except as otherwise expressly stated, by Tangol S.R.L. or its licensors. Worldwide copyright laws and treaty provisions protect the entire contents of this Website. In accordance with these terms you and other Website users may not:

  • Copy, reproduce, modify, use, republish, upload, post, transmit or distribute in any way material from the Website.
  • Copy, modify or display trademarks, names or logos appearing on this Website in any way without Tangol S.R.L.'s express written permission.
  • Redeliver any of the pages, text, images or other content of this Web Site using "framing" technology without Tangol S.R.L.'s express written permission.

The factual information contained in this Web Site is obtained from sources believed to be reliable and accurate. Tangol S.R.L. makes no guarantee or warranty, express or implied, as to the reliability, accuracy, timeliness or completeness of that information and is not responsible for any errors or omissions therein, whether caused by the source of the information or Tangol S.R.L.

You expressly understand and agree that Tangol S.R.L. will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses (even if Tangol S.R.L. has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Web Site; (ii) unauthorized access to or alteration of your transmissions or data; or (iii) any other matter relating to the Web Site.

You may, through hypertext or other computer links, gain access to third parties sites on the World Wide Web, which are not related to or maintained by Tangol S.R.L. Links to third party sites do not imply partnerships, relationships or affiliations with such third parties and Tangol S.R.L. takes no responsibility for the content therein, regardless of whether the link is provided by Tangol S.R.L. or a third party.

You are prohibited from violating or attempting to violate the security of the Web Site, including, without limitation, (a) accessing data not intended for your viewing or logging into a server or account which you are not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization or (c) attempting to interfere with service to any user, host or network. Violations of system or network security may result in civil or criminal liability. Tangol S.R.L. will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Tangol S.R.L. reserves the right to amend the information, services, and/or content of this Web Site at any time without prior notice.

Tangol S.R.L. Logo and Design are trademarks or service marks of Tangol S.R.L. L.P. and may not be copied, used, or displayed without the prior written consent of Tangol S.R.L.