Terms & Conditions

A booking is accepted and becomes final once Tangol receives the initial deposit from the Client. It is at this point that this contract between Tangol and the Client is established and formalized. By making the initial payment and providing personal information, the Client accepts these terms and conditions. The contract is between Tangol and the Client, the latter being understood as all persons included in the booking.

The person confirming the booking guarantees that they are fully authorized to act on behalf of all persons included in the booking to confirm the contracted services, and that all persons accept the corresponding terms and conditions.

To confirm a booking with Tangol, the Client must pay a deposit of 50% of the total amount due. The remaining balance must be paid no later than 30 days before the service begins. If payment is not received by the deadline, Tangol reserves the right to treat the booking as cancelled by the Client.

For bookings made less than 30 days before the service start date, the Client must pay the full amount of the contracted services directly.

Payments can be made by bank deposit/transfer, cash or credit card. In all cases, bank charges and any additional costs for credit card payments are the Client's responsibility.

Any changes to the original booking must be requested in writing by the person who made the original booking. Any costs or charges arising from requested changes and/or cancellations must be covered by the Client. Although Tangol is committed to making its best effort to accommodate requested changes, availability cannot be guaranteed.

The Client may cancel their booking at any time by submitting a written cancellation request. Cancellation charges are calculated from the date the cancellation is received and applied according to the table below. In addition to these cancellation charges, air services may be subject to cancellation fees of up to 100%. Air services are governed by a specific policy for each fare, which is made available to the Client at the time of booking.

Days before the start of the trip	Cancellation penalty percentage
30 days or more	20%
29–21 days	30%
20–15 days	60%
14–9 days	75%
8 days or less	100%

In the event of partial cancellations, the remaining travelers are subject to additional charges, such as single-occupancy supplements, vehicle under-occupancy fees, etc.

Although Tangol will make every effort to operate all services as described, by accepting this contract the Client acknowledges that it may be necessary to adapt the itinerary or its contents due to weather conditions or other factors beyond the company's control.

Tangol reserves the right to cancel or change any of the services at any time and replace them with other services of similar conditions and value, without any compensation to the Client, who agrees not to be adversely affected as a result of these changes.

If a significant change occurs to any of the services, the Client will be informed at the time of booking so they can give their consent. If such a significant change occurs after the service has been booked, the Client will be given the option to keep the service, choose an alternative service, or receive a full refund, unless the change results from a force-majeure event beyond Tangol's responsibility and control, such as wars, natural disasters, adverse weather conditions, civil unrest, technical problems, or flight changes or cancellations by airlines. In such force-majeure cases, where Tangol has no control over departure times and dates, Tangol is not liable for any charge or penalty from the Client.

It is the Client's responsibility to hold a valid passport, the corresponding visas, vaccinations and any other preventive medication required for the contracted services. Information on these matters is provided by Tangol in good faith and without any liability.

Anyone suffering from an illness or disability, or undergoing medical treatment, must disclose the true nature of that condition when making the booking, and make the appropriate arrangements to have the necessary medication or treatment available during the contracted service.

Failure to do so constitutes a breach of this contract and will result in that person's exclusion from the corresponding service, with no right to any refund.

Tangol does not include any type of insurance in the trips and prices published at www.tangol.com.

Nevertheless, Tangol can arrange such insurance if requested, or recommend a trusted insurance company.

If the Client has a complaint about any of the services provided, it must be reported as soon as possible to their guide or Tangol representative, in a timely manner, so that Tangol can make its best effort to resolve it immediately. Only by notifying Tangol of such issues can corrective action be taken in time. Failure to raise a complaint at the time the service is provided will result in the impossibility of any compensation from Tangol, or at least a reduced compensation. Any complaint not submitted within 30 days of the service being provided cannot be submitted afterward.

Tangol will make every effort to ensure that all airfares are correct at the time they are quoted. Airlines reserve the right to update fares without prior notice. Once a deposit has been paid for an air service, what is guaranteed is the seat, not the fare. The fare can only be guaranteed with full payment and ticket issuance.

Tickets are non-transferable. The schedules provided by Tangol are a general guide only, as they are subject to rescheduling by the airlines. Tickets reflect the schedule in effect on the day they were issued, so the Client is responsible for checking the latest updates. Tangol will make every effort to inform the Client of any changes that may occur, but is not liable for them. Reschedules made by airlines do not constitute a significant change to the travel arrangements, and therefore do not entitle the Client to cancel their services without the previously informed penalties.

Tangol is not liable for any flight delays, regardless of cause, including weather conditions, air traffic control actions, reschedules, aircraft technical issues, employee strikes, or similar reasons.

Tangol is not responsible for any cancellations and/or reschedules caused by any reason, such as weather conditions, technical problems, security issues, decisions made by the event organizer, or any other reason beyond Tangol's responsibility.

In all cases where an event is suspended once the service has already begun, the service will be considered as fully provided, giving no right to any refund to the Client, except for the event entry ticket, which the Client must keep in order to reuse it according to the event organizer's policies. Should the Client wish to use the additional transfer and guide services again, these must be paid for again at the corresponding price.

In all cases where the event is cancelled or rescheduled before the service has begun, and the Client is unable or unwilling to attend the event on the new date, the refund policy will follow the refund policy set by the event organizer.

Tangol takes responsibility for ensuring that the vacation booked by the Client is provided as described in the final version of the travel itinerary the Client receives upon arrival, and that the services provided meet a reasonable standard of quality.

Tangol acts solely as a travel agent, acting as an intermediary between the Client and the service providers, exercising all reasonable precautions, but is not responsible for damage, illness, loss, additional charges, accidental delays, or any other irregularity caused by negligent acts or omissions on the part of the companies or individuals providing the contracted services, nor for damages caused by natural disasters or other causes.

The copyrighted works contained on this site, including design, text and images, are the property of Tangol S.R.L. or its licensors, except where expressly stated otherwise. Worldwide copyright laws protect the entire contents of this website.

Under these terms, users of this website may not:

• Copy, reproduce, modify, use, republish, upload, post, transmit or distribute in any way any material from this site.
• Copy, modify or display trademarks, names or logos appearing on this site in any form without formal authorization from Tangol S.R.L.
• Include any of these pages, texts, images or other content using framing technology without formal authorization from Tangol S.R.L.

The information contained herein is obtained from sources believed to be reliable and accurate. However, Tangol S.R.L. does not warrant or represent that the published information is reliable, accurate, up to date or complete, and is not responsible for any error or omission.

You expressly agree that Tangol S.R.L. is not subject to any claim for direct, indirect, incidental, special or consequential damages resulting from the use or inability to use the website, unauthorized access to or alteration of your transmissions or data, or any other matter relating to this website.

Through hypertext or other links, you may access other third-party sites on the internet that are not related to or maintained by Tangol S.R.L. Links to third-party sites do not imply any relationship with them, and Tangol S.R.L. bears no responsibility for their content.

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Violations of system or network security may result in civil or criminal liability. Tangol S.R.L. will investigate any incident involving such violations and may involve or cooperate with law enforcement authorities to pursue users involved in such violations.

Tangol S.R.L. reserves the right to modify the information, services and/or content of this website at any time without prior notice.

The Tangol S.R.L. logo and design are registered trademarks or service marks of Tangol S.R.L. and may not be copied, used or displayed without the prior consent of Tangol S.R.L.

• Always meet our Clients' requirements, offering them the best alternative and the highest quality of service, with personalized, fast and efficient attention.
• Apply a responsible policy regarding business relationships with both clients and suppliers.
• Anticipate market developments and Client needs, guaranteeing attentive listening and the pursuit of development opportunities.
• Comply with all legal and regulatory requirements.
• Continuously inform and train staff to improve their qualifications.
• Continuously improve our processes, services and products.
• Constantly seek the best environmental practices to protect the cultural and natural resources of our city, and of every corner of the country where we operate tours and experiences.